Service agreements & outsourcing

An on-site service agreement between a service provider and a customer for the comprehensive service of a computer system or a network in the State of Victoria, consisting of both hardware and software, in return for an annual service fee. This is a "best effort" agreement which relies upon the goodwill of both the service provider and the customer to do the best by each other, and therefore does not contain the strong concepts such as "measure of performance" and "minimum performance levels" and "maximum down time" etc.

A contract between a customer and a corporate body licensed as a private security operator in New South Wales to provide a Class 1B security product - bodyguard (no firearms).

A contract between a customer and a corporate body licensed as a private security operator in New South Wales to provide a Class 1C security product - crowd controller (no firearms).

An agreement between a supplier of manufactured goods (the 'principal') and a seller ('the agent') in the State of South Australia that creates an exclusive agency within a given territory for a given period and provides for a continuation of the exclusive agency, so long as the agent continues to meet the requirements of the agreement. It includes mention of a limited warranty agreement between the customer and the supplier and outlines the agent's role in setting up this agreement.

A contract between a customer and a corporate body licensed as a private security operator in New South Wales to provide a Class 1A security product - armed security guard. Includes firearms and dogs.

An on-site service agreement for a computer system or a network in the State of Western Australia, in return for an annual service fee. Smaller system, no penalties. Australian legal agreement.

SLA executed in the State of Western Australia for a key computer system or network, in return for an annual service fee. Larger system, penalties apply. Australian legal agreement.

The purpose of this SLA (prepared for a provider of IT services to clients with major servers and large networks and executed in the Australian Capital Territory) is to formalise instructions to the service provider to deliver agreed support services at specific levels of support and at an agreed cost to the client. In order to do that, the agreement must describe clearly the system being supported (inclusions and exclusions), the type of support being provided, and the expected time frames.

This Service Contract is for a management consultant to work on a major management planning or decision making project to be completed ASAP. There is an 'intended term' but no penalties are incurred by either party for failure to meet the intended deadlines. After the end of the intended term either party may end the contract by providing notice. There is an 'absolute term' (which could be a year after the intended term but needs to be there in case of significant lack of progress) which causes a finalisation of this contract and a new contract (if desired by both parties).

SLA executed in the State of South Australia for a key computer system or network, in return for an annual service fee. Larger system, penalties apply. Australian legal agreement.