In-service support & Maintenance
In-service support & Maintenance
Disaster recovery with likely headings for any large system.
Members
Disaster recovery manual is a set of agreed actions that will be implemented at the declaration of a disaster.
Request
Strategic plan for formal DRP which will guarantee readiness.
Members
Disaster recovery plan for a mainframe
Members
Disaster recovery manual (DRP) for the moment of a declared 'disaster'.
Members
Current requirements for a DRP for a mainframe.
Members
On-site service agreement for a computer system or a network in the Northern Territory.
Members
Daily Backup Logbook.
Members
SLA executed in the State of New South Wales for a key computer system or network, in return for an annual service fee.
Members
Licensing Agreement for the transfer of intellectual property (IP).
Members
SLA executed in the State of Victoria for a key computer system or network, in return for an annual service fee.
Members
Logbook recording the issue of temporary access passwords and access level assignment.
Members
Licensing Agreement for the transfer of intellectual property in the State of Victoria.
Members
This white paper establishes controls over the in-service support of a system, following formal handover at stage 7. It contains a number of pro-forma control documents for maintenance, including modification and enhancement, and associated documentation. It includes an authorization for disposal at the end of the system's life cycle. We have also included a process flow diagram, a simple (16 steps) procedure, glossaries, etc.
Request
Daily Backup Logbook designed for the year 2004. Alternating Friday set.
Members
Logbook recording all errors notified to the systems administrator, either from those in charge of the server or from the user's workstation.
Members
On-site service agreement for a computer system or a network in the State of New South Wales, in return for an annual service fee.
Members
Licensing Agreement for the transfer of intellectual property in the form of software and related documentation in the Australian Capital Territory where the transfer is temporary for a period in which the Service Provider provides both the license and software support.
Members
Daily Backup Logbook designed for the year 2004. Alternating Friday.
Members
An on-site service agreement for a computer system or a network in the State of Tasmania, in return for an annual service fee.
Members
A simple revised outstanding issues list for controlling high level change tasks.
Free
The systems administrator keeps all information related to security of the network in a special space in order to protect it from un-authorised access. This could include information about the authorised users, passwords, data security, physical security.
Request
A form for preparing for a site meeting. The first step in 'due diligence'.
Members
Information required at the time of configuration.
Request
A document review control sheet for a technical document to be formally reviewed by a review panel.
Members
On-site service agreement= for a computer system or a network in the State of Queensland.
Members
SLA for a key computer system or network, in return for an annual service fee.
Members
The overall description of the network for those coming to it for the first time or for those unfamiliar with the wide range of particular elements that make up the network.
Request
SLA executed in the State of Queensland for a key computer system or network, in return for an annual service fee.
Members
SLA executed in the Northern Territory (NT) for a key computer system or network, in return for an annual service fee.
Members
Two simple models for forming an Agency Agreementin the IT industry. (F-53460)
Members
Daily Backup Logbook.
Members
Master Service Agreement (MSA) looking at the system overall and contracting out those elements of the system that can be maintained together.
Request
Register for tapes used to backup data outside of a standard backup routine.
Members
Licensing Agreement for the transfer of intellectual property in the form of software and related documentation in the State of Queensland where the transfer is temporary for a period in which the Service Provider provides both the license and software support.
Members
Licensing Agreement for the transfer of intellectual property in the form of software and related documentation in the State of Tasmania where the transfer is temporary for a period in which the Service Provider provides both the license and software support.
Members
Licensing Agreement for the transfer under licence of intellectual property in the form of software and related documentation in the State of South Australia where the transfer is temporary for a period in which the Service Provider provides both the license and software support.
Members
Plan for particular moments of loss of system.
Request
Daily Backup Logbook.
Members
Service agreement for a computer system or a network in the State of South Australia.
Members
SLA executed in the State of South Australia for a key computer system or network, in return for an annual service fee.
Members
Maintenance control book with a series of checklists as maintenance is carried out on temporally generated schedules.
Request