In-service support & Maintenance
In-service support & Maintenance
Two simple models for forming an Agency Agreementin the IT industry. (F-53460)
Members
Code of ethics for a Help Desk describing the risks involved, and discussing four levels of response under the Service Level Agreement.
Members
Disaster recovery manual (DRP) for the moment of a declared 'disaster'.
Members
Strategic plan for formal DRP which will guarantee readiness.
Members
A document review control sheet for a technical document to be formally reviewed by a review panel.
Members
A set of detailed document review sheets for a technical document being formally reviewed by a review panel.
Members
A simplified Documentation Plan for a set of network manuals.
Members
Disaster recovery plan for a mainframe
Members
Current requirements for a DRP for a mainframe.
Members
Disaster recovery with likely headings for any large system.
Members
A simple revised outstanding issues list for controlling high level change tasks.
Free
Register for the issue of relevant keys to staff.
Members
Register for the issue of keys out of the key cabinet to allow temporary access.
Members
Master Service Agreement (MSA) looking at the system overall and contracting out those elements of the system that can be maintained together.
Request
Network backup logbook containing a number of schedules needed for proper control over the backup and restore process.
Request
Information required at the time of configuration.
Request
Daily Backup Logbook designed for the year 2004. Alternating Friday.
Members
Daily Backup Logbook.
Members
Daily Backup Logbook.
Members
Daily Backup Logbook designed for the year 2004. Alternating Friday set.
Members
Daily Backup Logbook designed for the year 2004. Alternating Friday.
Members
Daily Backup Logbook.
Members
Disaster recovery manual is a set of agreed actions that will be implemented at the declaration of a disaster.
Request
Plan for particular moments of loss of system.
Request
The system administrator keeps a formal note of any technical processes and procedures that should be recorded for the efficient control, development and maintenance of the network, and for future administrators.
Request
Maintenance control book with a series of checklists as maintenance is carried out on temporally generated schedules.
Request
The overall description of the network for those coming to it for the first time or for those unfamiliar with the wide range of particular elements that make up the network.
Request
Logbook recording the issue of temporary access passwords and access level assignment.
Members
The systems administrator keeps all information related to security of the network in a special space in order to protect it from un-authorised access. This could include information about the authorised users, passwords, data security, physical security.
Request
Logbook recording all errors notified to the systems administrator, either from those in charge of the server or from the user's workstation.
Members
Logbook recording all the activities related to virus protection of the network.
Request
Register for tapes used to backup data outside of a standard backup routine.
Members
Quality assurance model incorporating compliance with international or national standards or regulations, mainly risk, security, environment, health and safety.
Members
Service agreement for a computer system or a network in the Australian Capital Territory, in return for an annual service fee.
Members
On-site service agreement for a computer system or a network in the Northern Territory.
Members
On-site service agreement for a computer system or a network in the State of New South Wales, in return for an annual service fee.
Members
On-site service agreement= for a computer system or a network in the State of Queensland.
Members
Service agreement for a computer system or a network in the State of South Australia.
Members
An on-site service agreement for a computer system or a network in the State of Tasmania, in return for an annual service fee.
Members
On-site service agreement for a computer system or a network in the State of Victoria, in return for an annual service fee.
Members
On-site service agreement for a computer system or a network in the State of Western Australia, in return for an annual service fee.
Members
Service Level Agreement (SLA) describing services to be provided in return for fees and levels of performance required and penalties for lack of performance.
Request
SLA executed in the Australian Capital Territory for a key computer system or network, in return for an annual service fee. Larger system, penalties apply.
Members
SLA executed in any State/Country in the world.
Members
SLA executed in the Northern Territory (NT) for a key computer system or network, in return for an annual service fee.
Members