This logbook records all the activities related to virus protection of the network, including normal and abnormal sweeping and cleaning, error messages and upgrades, so as to build up a history of viral infection and protection.
The Service Level Agreement (SLA) is a legal document which contracts out the maintenance of particular elements of the system. Usually this SLA is drawn up to identify an area of the system that can be seen as a single domain and that cannot be serviced under the main Master Service Agreement (MSA). The SLA describes services to be provided in return for fees and levels of performance required and penalties for lack of performance. The SLA can be drawn up to represent an agreement between the IT department and internal (insourced) or external (outsourced) service providers
This register is for the issue of relevant keys to staff. International security record.
SLA executed in any State/Country in the world. International legal agreement.
A Software Licensing Agreement for the transfer under licence of intellectual property in the form of software and related documentation in the Northern Territory of Australia where the transfer is temporary for a period in which the Service Provider provides both the license and software support. It includes an agreement for signing by the Service Provider and the Customer, a non-transferable, non-exclusive software licence and a warranty limited as far as possible plus the terms of support.
The network backup logbook contains a number of schedules needed for proper control over the backup and restore process, including daily backup control book, standard tapes register, non-standard tapes register and off-site tapes register.
An on-site service agreement for a computer system or a network in the Australian Capital Territory, in return for an annual service fee. Smaller system, no penalties. Australian legal agreement.
This code of ethics for a Help Desk links in directly in with the Service Level Agreement for the IT industry. This is a more technical look at ethics because it has to properly describe the risks involved, and to discuss four levels of response under the Service Level Agreement, in order to understand the ethics involved in the Help Desk. It explains the technical reasons why these ethical considerations are unavoidable and therefore why many help desks are operating unethically in today's climate. It translates the ethical statement into practical objectives.
An example of a standard tapes register. International planning register.
