The Service Level Agreement (SLA) is a legal document which contracts out the maintenance of particular elements of the system. Usually this SLA is drawn up to identify an area of the system that can be seen as a single domain and that cannot be serviced under the main Master Service Agreement (MSA). The SLA describes services to be provided in return for fees and levels of performance required and penalties for lack of performance. The SLA can be drawn up to represent an agreement between the IT department and internal (insourced) or external (outsourced) service providers
Include in these groups:
Price:
AUD $0.00
No. of pages:
0
Service Level Agreement (SLA) describing services to be provided in return for fees and levels of performance required and penalties for lack of performance.
