Information Technology

Master Service Agreement

The Master Service Agreement (MSA) looks at the system overall and contracts out those elements of the system that can be maintained together. This could be the whole system or it could be only particular elements of the system. The MSA is a legal agreement with services to be provided in return for fees and levels of performance required and penalties for lack of performance. The MSA can be drawn up to represent an agreement between the IT department and internal (insourced) or external (outsourced) service providers.

AUD $0.00

Stage 7 - Planning a post implementation review

This white paper establishes controls over the planning of a post implementation review of (a) the new system and its abilities to meet expectations and (b) the process of implementation up to date, based on stage 7 of BS5515 (1984), following a successful handover at stage 6. It contains a detailed planning document for a complete and detailed examination of the system and of the associated processes, such as user requirements, user specification, system specification, development and implementation. (BS-5515)

AUD $0.00

Stage 4 - (*) System specification (all documents)

Following an approved user specification at stage 3, the next step is the preparation of a detailed System Specification, that will be approved by the board as the basis for all system development to follow. After this is finalised and approved, all changes to the plan must be represented by a change request and costed, approved and recorded in the amendment record in stage 5. We have also given real definition to the implementation plan and the procurement plan which become the key documents for project reporting in the stages to follow.

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AUD $110.00

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